Triage and Help Desk Services

Konnectsys was founded with the belief that building owners and facility managers needed to be better served. To provide Real-time support better service you need a better way to Konnect with your customers. Konnectsys offers a 24/7 helpdesk with the ability to remotely connect to your building management system and solve or mitigate most problems remotely.

REMOTE DIAGNOSTICS & RESOLUTIONS
Our helpdesk can assist on-site technicians to reduce troubleshooting time and ensure quick, accurate resolution of HVAC and control issues.

ENERGY MONITORING & REPORTING
With energy monitoring and real-time data acquisition, we provide energy usage reporting, analysis, and corrective actions. Confirm energy bills and identify problems.

ALARM MONITORING & REPORTING
This ensures swift resolution of issues before they can impact facility operations. Urgent mechanical or electrical failures are detected and responded to in minutes.

CONTRACTOR MANAGEMENT
When the remote resolution of a problem is not possible, our help desk will dispatch your preferred service provider or one of our highly qualified technicians to quickly resolve your issue.