Triage and Help Desk Services
Konnectsys was founded with the belief that building owners and facility managers needed to be better served. To provide Real-time support better service you need a better way to Konnect with your customers. Konnectsys offers a 24/7 helpdesk with the ability to remotely connect to your building management system and solve or mitigate most problems remotely.
REMOTE DIAGNOSTICS & RESOLUTIONS
Our helpdesk can assist on-site technicians to reduce troubleshooting time and ensure quick, accurate resolution of HVAC and control issues.
ENERGY MONITORING & REPORTING
With energy monitoring and real-time data acquisition, we provide energy usage reporting, analysis, and corrective actions. Confirm energy bills and identify problems.
ALARM MONITORING & REPORTING
This ensures swift resolution of issues before they can impact facility operations. Urgent mechanical or electrical failures are detected and responded to in minutes.
When the remote resolution of a problem is not possible, our help desk will dispatch your preferred service provider or one of our highly qualified technicians to quickly resolve your issue.